Shipping policy
Shipping Policy
Cocopiña ships from San Diego, California. Here's everything you need to know about getting your order to you.
Order Processing
Orders are processed within 1–2 business days. Our fulfilment centre is closed on weekends, so orders placed on Friday afternoon or over the weekend will be processed the following Monday.
Once your order ships, you'll receive a confirmation email with tracking details so you can follow it on its way.
Domestic Shipping (U.S.)
Standard shipping is complimentary on all U.S. orders.
Expedited shipping is available at checkout — options and rates are calculated and displayed before you confirm your order.
Estimated delivery times:
- Standard shipping: 2–5 business days
- Expedited shipping: options and timelines shown at checkout
International Shipping
We ship to most countries worldwide. Shipping rates for international orders are calculated at checkout. Please note that any import taxes or duties applied by your country's customs authority are the responsibility of the recipient — these are outside our control and vary by destination.
Returns & Exchanges
To start a return, visit your account at account.cocopina.com or contact us at contact@cocopina.com. Full details on conditions, timeframes, and the complete return process can be found on our Returns & Exchanges page.
Damaged or Defective Items
If your order arrives damaged or not as expected, please contact us at contact@cocopina.com as soon as possible with your order number and a photo of the item. We'll assess the issue and make it right.
Potential Delays
We do our best to ensure timely delivery, but carrier delays, weather, and public holidays can occasionally extend estimated timeframes. If your order seems significantly delayed, please reach out and we'll look into it for you.
For any questions about your order, contact us at contact@cocopina.com.